Managed Care Survey

Please select your health plan

On a scale of 1-5 (with 1 being the worst and 5 being the best), please rate the following:

1. Your overall experience with your health plan

1 2 3 4 5 N/A

Comments

2. Your experience receiving the type of service needed

1 2 3 4 5 N/A

Comments

3. Your overall experience with the NC Medicaid Managed Care Call Center and website

1 2 3 4 5 N/A

Comments

4. Your overall experience changing your primary care provider (PCP), if needed

1 2 3 4 5 N/A

Comments

5. What is working well with managed care?

Comments

6. What entities (for example health plans, providers, enrollment broker, DHHS) have you found helpful with NC Medicaid and/or NC Medicaid Managed Care?

7. What resources or materials have been helpful?

8. What additional resources and/or materials are needed?

9. What issues or concerns do you and your family have with NC Medicaid Managed Care?

10. With what entities (for example health plans, providers, enrollment broker, DHHS) do you and your family have issues or concerns?

11. Are these issues and concerns being addressed timely and effectively?

12. Was your experience with the NC Medicaid Ombudsman helpful?